Independent claim file review · Cape Town

Find the weak point before it decides the claim.

We examine insurance claim applications, schedules, invoices and supporting financial records for gaps, inconsistencies and unanswered questions.

Discuss your file ↗

Claim documents and a pen arranged for review

01
Evidence
first

A measured second look

Claim documentation has to tell one coherent story.

A missing date, unsupported repair cost or mismatch between the loss account and policy schedule can stall a decision. Resolver Routecore gives claims teams, brokers and policyholders a structured, independent reading of the file—without taking over the adjuster’s role.

Receive

We agree scope and accept only the records needed.

Reconcile

We trace amounts, dates, parties and supporting evidence.

Resolve

You receive a prioritised findings memorandum.

Financial records being checked on a desk

Flagship review

Claim application documentation review

A page-by-page examination of the application and evidence pack, with financial cross-checks and a plain-language record of what is complete, unclear or absent.

Document inventory and chronology
Invoice, estimate and proof-of-payment checks
Policy schedule and claim-form consistency
Prioritised queries for follow-up

See review scope and exclusions →

Work evidence

Useful findings are specific enough to act on.

“The memorandum separated genuinely missing evidence from items already buried in the broker correspondence. We could ask five precise questions instead of reopening the entire file.”Claims operations manager, Cape Town